Emergency Plumbing & Rooter
Review Summary
- Positive: Praised for professional, on-time service, knowledgeable and courteous technicians (Christopher, Carsten), and quality work (faucet replacement, cast iron pipe repair). Some customers plan to use them for future services.
- Negative: Accused of dishonesty, upselling unnecessary repairs, providing inaccurate information to insurance companies, and poor customer service. Specific complaints include inflated water pressure readings, refusal to re-install a toilet, and adding unauthorized charges to warranty claims.
Reviews
View All on Google4.0
(215 reviews)
D. Mims
It is very difficult to find a plumber or service you can trust. I am so glad I found Emergency Plumbing and Rooter. They offer professional on time service that I could count on. Their service technician Christopher was outstanding. He was on time, polite, insightful, and immediately understood the necessary job. I truly appreciate this company and the services they offer. I added them to my contacts and will use them for all future plumbing services.
A J 2003
March 7, 2025
Do not use this company. They told my insurance company my water pressure was 120psi but it's only 90 psi. This causes my claim to be denied.They wanted me to pay thousand dollars to replace the water pressure regulator.I bought a pressure gauge from home depot to find out what it really is. If you love giving free money, give them a call.
Precious Noflin
Awful company. Home warranty sent them out for a toilet leak. Said they wouldn't do any work until wall behind toilet was replaced. Had to take the toilet off to take out the wall. Kept giving me the run around and now says they don't put toilets back on when they're the reason it was taken off. Absolutely ridiculous.
Kathee Miller
Do not allow your home warranty to use this company. They are just as big of a scam as American Home Shield. I didn't realize this because the reviews on Google are different then the reviews on Yelp. I had a shower valve that was leaking. It needed a $200 cartridge that could be purchased at Groghe or Grainger to repair the problem. I know this because a previous plumber for AHS had come out. At first we were told by this company that the cartridge wasn't available. Now we are being told that the valve needs to be replaced and it needs a water line modification and our portion of the cost is $585. Are there any honest plumbers left because I can tell you this company is definitely not honest.
Phil Hivale
September 11, 2024
DO NOT HIRE AND CHANGE VENDORS IF YOUR WARRANTY SENDS YOU HERE. LOOK AT ALL REVIEWS. This company is doing the same thing to me they've done to other customers in the past. Upselling and adding $810 of "modifications" to my warranty company that covers all parts and labor. I went with a different vendor, and it was fully covered under warranty. Very shady family business and poor customer service. See photos from other customers with the EXACT same experience.
Anita Butler
May 9, 2024
I was very satisfied with Emergency Plumbing. The technician Carsten was very knowledgeable and very courteous. He did not leave a mess behind. 😳 He replaced my bathroom faucet.
Manimaran Balagangadharan
For the first time, AHS referred me to a very competent plumbing company. Had a water leak due to breakage in the cast iron pipe. Carsten was the assigned technician. For the first time I saw a technician who was really loyal to the work he does. He fixed the situation like a charm, replacing the complete section of the cast iron pipe in no time. He is a champ.
R H
Christopher did a great job! I almost never respond to review requests, but this one warranted the effort. Definitely top notch work.